Terms and Conditions
Man with Van Upton Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Upton Park provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the individual or business who requests and pays for the services.
1.2 Services means removal, collection, delivery, loading, unloading, and related transport services provided by us as a man and van removal service.
1.3 Vehicle means any van or other vehicle used to provide the services.
1.4 Goods means the items, furniture, belongings, boxes, or other property that you ask us to move, transport, or handle.
1.5 Contract means the legally binding agreement between you and us for the provision of the services, comprising these Terms and Conditions and the details confirmed in your booking.
2. Scope of Services
2.1 We provide man and van removal services for household, student, and small business moves, collections, deliveries, and related transport work within our general operating area, including Upton Park and surrounding locations.
2.2 The specific scope of services for each job, including the date, time, pick-up and drop-off addresses, number of staff, estimated duration, and any special requirements, will be agreed with you at the time of booking.
2.3 We reserve the right to refuse to transport any goods that we reasonably consider to be dangerous, illegal, hazardous, excessively heavy, or otherwise unsuitable for carriage in a standard removal vehicle.
3. Booking Process
3.1 You may request a quote and place a booking by contacting us and providing accurate details of your requirements, including addresses, access issues, floor level, parking availability, and a realistic description of the goods to be moved.
3.2 Any quote we provide is based on the information you give us. If the actual work differs from the details supplied, we may adjust the price to reflect the additional time, distance, labour, or resources required.
3.3 A booking is only confirmed when we have acknowledged acceptance of your request and you have accepted the quoted price and any applicable deposit terms. We may confirm bookings verbally or in writing, depending on how you contact us.
3.4 You are responsible for checking the accuracy of all booking details, including dates, times, addresses, and the scope of services. Please notify us promptly of any errors or changes.
4. Pricing and Quotations
4.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as specified in your quote and confirmed in your booking.
4.2 Quotations may also include reasonable charges for mileage, congestion or clean air zones, tolls, parking, additional labour, waiting time, and any other necessary expenses agreed in advance.
4.3 Unless stated otherwise, all prices are given in pounds sterling and are exclusive of any applicable taxes or fees that may apply under UK law.
4.4 We reserve the right to revise our rates from time to time. However, once a booking has been confirmed, the agreed price will not change except as provided in these Terms and Conditions, including where the job specification changes or additional services are requested.
5. Payments
5.1 We may require a deposit to secure your booking. If a deposit is required, this will be stated at the time of booking and must be paid by the deadline provided.
5.2 Unless agreed otherwise in advance, the balance of the charges is payable on completion of the services on the same day. For longer bookings or large moves, we may require staged payments or full payment in advance.
5.3 Payment methods will be communicated to you at the time of booking. You are responsible for ensuring that you have sufficient funds available to pay for the services when due.
5.4 If payment is not made when due, we reserve the right to charge reasonable late payment fees and interest, and to withhold delivery of goods until payment is received in full, subject to applicable law.
5.5 In the event of non-payment, we may refer the matter to a debt recovery agency and you may be liable for any additional costs reasonably incurred in recovering the debt.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
6.2 For cancellations made more than 48 hours before the scheduled start time, we will generally not charge a cancellation fee. However, any non-refundable third-party costs incurred in anticipation of your job may still be payable.
6.3 For cancellations made within 24 to 48 hours of the scheduled start time, we may charge up to 50 percent of the quoted price to cover lost work and administrative costs.
6.4 For cancellations made within 24 hours of the scheduled start time, or if we arrive at the agreed address and are unable to start work due to circumstances within your control, we may charge up to 100 percent of the quoted price.
6.5 If you wish to reschedule your booking, we will try to accommodate your request subject to availability. Rescheduling at short notice may be treated as a cancellation and rebooking and may incur charges as described above.
6.6 We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, such as vehicle breakdown, severe weather, accidents, or staff illness. In such cases, we will notify you as soon as reasonably possible and, where feasible, offer an alternative date or a full refund of any deposit paid. We will not be liable for any indirect or consequential losses arising from such cancellation.
7. Client Responsibilities
7.1 You must ensure that you or an authorised representative is present at both the collection and delivery addresses for the duration of the job, unless we have agreed in advance to work in your absence.
7.2 You are responsible for:
a. ensuring suitable access to all properties, including arranging for keys, lifts, entry codes, and safe passage;
b. arranging suitable and lawful parking for the vehicle at all locations, including any necessary permits or authorisations;
c. informing us in advance of any access restrictions, narrow roads, weight limits, or other relevant information that may affect the job;
d. packing your goods safely and securely in appropriate containers where you have chosen to self-pack;
e. removing and safely disconnecting any appliances, fixtures, or fittings prior to our arrival, unless we have agreed to undertake this as part of the services.
7.3 You must not ask our staff to carry out any activity that is unsafe, unlawful, or outside the agreed scope of services.
8. Our Responsibilities
8.1 We will provide the services with reasonable care and skill, using vehicles and equipment suitable for the nature of the work.
8.2 We will take reasonable steps to protect your goods while they are in our care, including safe loading, securing items within the vehicle, and transporting them in a manner appropriate to normal domestic and small business removals.
8.3 We will make reasonable efforts to adhere to agreed timings, but any times stated are estimates and not guaranteed unless expressly agreed as a time-critical service. We are not liable for delays caused by traffic, road closures, weather conditions, or other factors beyond our reasonable control.
9. Exclusions and Limitations of Liability
9.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under UK law.
9.2 Subject to clause 9.1, our liability for loss or damage to goods while in our care shall be limited to a reasonable amount, taking into account the nature, age, and condition of the items, and subject to any insurance arrangements in place.
9.3 We will not be liable for:
a. loss or damage arising from your failure to adequately pack or protect goods where you have chosen to self-pack;
b. loss or damage to items fragile in nature, including glass, ceramics, electronics, artworks, or antiques, unless we have specifically agreed to pack and protect them;
c. loss or damage caused by inherent defects, pre-existing damage, or natural deterioration of goods;
d. loss of data, software, or digital content stored on computers or electronic devices;
e. indirect or consequential loss, including loss of profit, income, opportunity, or enjoyment.
9.4 If you are a consumer, your statutory rights under UK consumer law are not affected by these terms.
10. Goods Not Accepted for Carriage
10.1 Unless agreed in writing, we do not accept the following items for carriage:
a. hazardous, flammable, explosive, or corrosive materials;
b. illegal substances or items, stolen goods, or contraband;
c. live animals, plants, or perishable goods requiring special storage;
d. cash, jewellery, valuable documents, or other items of unusually high value.
10.2 If you include any such items without our prior agreement, you do so at your own risk and we accept no liability for loss, damage, or seizure by authorities.
11. Waste and Disposal Regulations
11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service, and we do not remove household rubbish, hazardous waste, or builder waste unless expressly agreed and properly authorised.
11.2 Where we agree to remove unwanted items, you confirm that you have the right to dispose of those items and that they do not include any prohibited waste.
11.3 Any disposal of items will be carried out in a lawful manner, which may include delivery to licensed recycling or waste facilities. Additional charges may apply for disposal services, which will be explained to you in advance where possible.
11.4 You must not request that we fly-tip or unlawfully dump any items. We reserve the right to refuse any request that would breach waste or environmental regulations.
12. Delays, Waiting Time, and Access Issues
12.1 You must ensure that we can start work at the agreed time and that we have suitable access to both the collection and delivery addresses.
12.2 Where we are unable to commence work or complete the job due to delays or access problems within your control, we may charge waiting time at our standard hourly rate, with a minimum charge period as specified at the time of booking.
12.3 If we are unable to safely access the premises or complete the job due to issues not disclosed at the time of booking, we may cancel the service and charge a reasonable fee for time and travel.
13. Complaints and Claims
13.1 If you experience any issue with our services, you should raise it with us as soon as possible, ideally on the day of the move so that we have an opportunity to address the matter promptly.
13.2 Any claim for loss or damage to goods must be made within a reasonable time after completion of the services, together with evidence of the alleged damage and proof of value where appropriate.
13.3 We will investigate your complaint and may request additional information or photographs. We will aim to respond within a reasonable timeframe and, where appropriate, offer a remedy in line with these Terms and Conditions and applicable UK law.
14. Data Protection and Privacy
14.1 We will handle any personal information you provide to us in accordance with applicable UK data protection laws.
14.2 We will use your personal data for the purpose of managing your booking, providing the services, processing payments, and communicating with you. We may retain records of our dealings with you for legal, accounting, and operational purposes.
15. Force Majeure
15.1 We are not liable for any failure or delay in performing our obligations under the contract where such failure or delay results from an event beyond our reasonable control. This may include severe weather, road closures, accidents, strikes, vehicle breakdowns, public emergencies, or other unforeseen events.
15.2 Where a force majeure event occurs, we will take reasonable steps to notify you and, where possible, rearrange the services.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any contract between you and us, are governed by and construed in accordance with the laws of England and Wales.
16.2 Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.
17.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
17.3 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
By confirming a booking with Man with Van Upton Park, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
