Privacy Policy

Man with Van Upton Park Privacy Policy

This Privacy Policy explains how Man with Van Upton Park collects, uses, stores, and protects personal data relating to customers and potential customers in the Upton Park area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man with Van Upton Park customers and enquirers in the Upton Park area, regardless of how you contact us or use our services.

Who We Are

Man with Van Upton Park is a transport and removal service operating in and around the Upton Park area. For the purposes of data protection law, Man with Van Upton Park is the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is used and are responsible for ensuring that it is handled lawfully.

Types of Personal Data We Collect

We only collect personal data that we need for clear and specific purposes. This may include:

Identification data such as your full name, and if applicable the name of your business or organisation. Contact data such as your address, service locations, and preferred methods of contact. Booking and service data such as details of your requested service, pick up and delivery addresses, dates and times of moves or deliveries, property access details that you provide, and any instructions or notes you choose to give us. Communication data such as records of enquiries, messages, and any feedback or complaints you send to us. Payment and transaction data such as information about payments you make to us and the services you have purchased. We do not store full card details and rely on our chosen payment processor to handle payment details securely. Technical and usage data such as basic information about how you contact us, for example whether you reached us via a website contact form, phone enquiry, or other means. We do not seek to collect special category personal data such as health data or information relating to your race or religion. Please avoid providing such information unless it is strictly necessary for the service and you choose to disclose it.

How We Collect Your Data

We may collect your personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services. This can be by phone, text, messaging services, online enquiry forms, or in person. We also collect data when you confirm or change a booking and when you correspond with us about ongoing services.

We may receive limited personal data about you from third parties where this is necessary for providing services to you. For example, a third party may contact us on your behalf to arrange a move or delivery. In such cases, we will treat your data in accordance with this Privacy Policy.

Purposes and Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. The main purposes and lawful bases are:

To provide quotes and respond to enquiries. When you request a quote or ask a question, we process your contact and service details to respond. The lawful basis is our legitimate interest in running and promoting our services and your legitimate interest in receiving information about them. To perform and manage contracts. When you book a service with us, we process your personal data in order to confirm your booking, plan routes, provide the man with van service, and handle any follow up matters. The lawful basis is performance of a contract or taking steps at your request prior to entering into a contract. To manage payments and accounting. We process transaction information to record payments, issue receipts or invoices where relevant, and keep accurate financial records. The lawful bases are performance of a contract and our legal obligation to maintain accounting records. To improve and protect our services. We may process communication and usage data to monitor service quality, handle complaints, train staff, and ensure the security of our operations. The lawful basis is our legitimate interest in improving and protecting our business. To comply with legal obligations. We may need to process and retain some data to comply with laws, such as tax, accounting, and consumer protection requirements. The lawful basis is compliance with a legal obligation.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations.

Enquiry information that does not lead to a booking is generally retained for a limited period that allows us to respond to you and keep basic records of past enquiries. Booking and service records are usually kept for a longer period in line with statutory limitation periods for legal claims and tax reporting requirements. Payment and invoice records are kept for as long as required by tax and financial regulations. When we no longer need your personal data, we will delete it or anonymise it so that it is no longer linked to you.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties where necessary for our services and compliance with the law. These may include:

Service providers who act as data processors on our behalf, such as payment processors, booking or scheduling tools, or secure storage and hosting providers. Professional advisers such as accountants or legal advisers, where this is necessary for the running of our business and compliance with legal obligations. Authorities or regulators where we are required to disclose information by law or in order to protect rights, property, or safety. When we use processors, we ensure they only process your personal data according to our instructions and that they apply appropriate security measures.

International Data Transfers

Where we rely on service providers that store or process data outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place. These may include using providers in countries that have been recognised as providing an adequate level of data protection or using standard contractual clauses or equivalent mechanisms approved by relevant regulators.

Data Security

We take reasonable and appropriate steps to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include limiting access to personal data to staff and contractors who need to know it for the purposes described in this Privacy Policy, using secure storage methods, and maintaining basic organisational procedures for handling data. While we work to protect your personal data, no method of transmission or storage is completely secure, and you provide information at your own risk.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Upton Park customers and enquirers in the Upton Park area, subject to certain limitations and exemptions in the law.

Right of access. You have the right to request confirmation that we process your personal data and to request a copy of that data. Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data that we hold about you. Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected. Right to restriction. You have the right in some cases to request that we restrict the processing of your personal data, for example while we check its accuracy or consider an objection. Right to object. You may have the right to object to certain types of processing, including processing based on our legitimate interests. Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your data in a structured, commonly used, and machine readable format and to ask us to transfer it to another controller where technically feasible.

If you wish to exercise any of these rights, you can contact us using the contact details provided to you in your booking confirmation or any other usual communication channel used when you arrange services with us. We may need to verify your identity before responding to your request and will respond within the time limits required by law.

Complaints

If you have concerns about how we handle your personal data, you can contact us to raise a complaint and we will do our best to resolve the issue. You also have the right to lodge a complaint with the data protection supervisory authority in your country of residence or place of work. In the United Kingdom, the supervisory authority is the Information Commissioners Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. Any updated version will apply to all Man with Van Upton Park customers in the Upton Park area from the date it is published. We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal data is used and your rights under data protection law.