Terms and Conditions for Man With Van Upton Park Services
These Terms and Conditions set out the basis on which Man With Van Upton Park provides domestic and commercial moving, transport, loading, unloading, and related removal services. By making a booking, the customer agrees to be bound by these terms in full. For the avoidance of doubt, references to “we”, “us”, and “our” mean the service provider operating under the Man With Van Upton Park name, and references to “you” and “your” mean the customer, hirer, or person requesting the service.
These terms apply to all standard bookings, including single-item transport, small-scale moves, student moves, furniture collections, delivery support, and general man with a van work. They are intended to be read alongside any written quotation, booking confirmation, or agreed job details. If there is any inconsistency between these terms and a specific written agreement, the written agreement will take priority to the extent of that inconsistency.
We reserve the right to update these terms from time to time. The version in force at the time your booking is accepted will apply to your service unless otherwise stated. It is your responsibility to review the terms before confirming any van removal service or related booking.
A booking is considered provisional until it has been confirmed by us in writing, by email, text message, or another agreed method. When requesting a quote or reserving a slot for Man With Van Upton Park, you must provide accurate information about the collection and delivery addresses, access conditions, parking limitations, item descriptions, floor levels, and any special handling requirements. The accuracy of the information you provide is essential because pricing and scheduling are based on the details supplied at the time of booking.
We may refuse or cancel a booking if the information provided is incomplete, misleading, or materially different from the actual job circumstances. If the job changes on arrival, we may revise the price, adjust the timing, or decline to proceed if the revised task is unsafe, unlawful, or outside the agreed scope. Any quote is based on the information known at the time and may be subject to change where the actual work differs from what was described.
It is your responsibility to ensure that someone authorised to approve the work is present at the start of the job, unless other arrangements have been agreed in advance. By confirming a booking, you warrant that you are authorised to enter into the agreement on behalf of yourself or the person for whom the service is being arranged.
Payments for Upton Park man with a van services are due in accordance with the invoice or written quotation issued for the job. Unless agreed otherwise in writing, payment must be made in full on completion of the service, or at such other time as specified in advance. We may request a deposit or advance payment to secure a booking, especially for longer jobs, peak periods, or tasks requiring special allocation of vehicles and labour.
We accept payment by the methods we state at the time of booking. Where card, bank transfer, or cash options are offered, it is your responsibility to ensure funds are available and that payment is made without delay. Any bank charges, payment reversals, or failed transactions caused by you may be added to the amount due. We may also charge reasonable administrative costs for late payment, returned payments, or collection action where permitted by law.
All quoted prices are based on the agreed service description and may exclude charges for congestion, parking permits, additional waiting time, heavy lifting not previously disclosed, or extra stops not included in the original arrangement. If the job takes longer or becomes more complex due to circumstances beyond our control or due to inaccurate information provided by you, additional charges may apply. We will normally explain such charges before they are incurred where reasonably practicable.
Where a deposit has been paid, it may be non-refundable or partially refundable depending on the type of booking and the amount of notice given before cancellation. Any refund due will be processed using the original payment method where possible and within a reasonable period. We may withhold sums lawfully due for work completed, costs already incurred, or losses caused by late cancellation or customer default.
Customers may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may vary according to the size of the job, whether a vehicle has already been dispatched, and whether staff or subcontractors have been allocated. If you cancel at short notice, fail to provide access, or are not present at the agreed time and place, we may charge a cancellation fee or the full booked amount where this reflects our loss. Any cancellation policy stated in your booking confirmation will apply alongside these terms.
If we need to cancel or reschedule due to vehicle issues, staff illness, adverse weather, unsafe conditions, or events outside our control, we will aim to notify you as soon as possible and offer an alternative slot where feasible. Our liability for cancellation is limited to refunding any advance payment received for the affected portion of the service, unless the law requires otherwise. We are not responsible for consequential losses arising from delay or cancellation caused by circumstances beyond our reasonable control.
Liability is limited to the extent permitted by law. We will take reasonable care when handling your items, loading and unloading goods, and transporting them from one address to another. However, because moving services involve practical risks, you are responsible for ensuring items are suitably packed, secured, and fit for transport unless we have expressly agreed to pack or prepare them. Fragile, valuable, antique, or high-risk goods should be disclosed in advance so that appropriate precautions can be considered.
We are not liable for loss or damage caused by defects in items, unsuitable packing, pre-existing wear and tear, inherent vice, concealed damage, or circumstances outside our control. We are also not liable for loss arising from inaccurate instructions, lack of access, structural issues at the property, or failure by you to disclose relevant information such as narrow staircases, restricted parking, or unsafe loading areas. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
If you wish to rely on insurance cover for high-value goods, you should notify us before the service begins and confirm any requirements in writing. Any claim for loss or damage must be reported promptly and supported with reasonable evidence, including photographs where available, item details, and proof of value or condition. Our total liability for any single claim, and in aggregate for a booking, shall not exceed the amount paid for the specific service unless otherwise required by law.
Customers must comply with all applicable waste regulations when using our service for disposal, clearance, or removal of unwanted items. We will not transport, dump, or dispose of waste unlawfully. Any waste removal or disposal service must be clearly agreed in advance and must comply with current UK waste handling requirements. It is your responsibility to ensure that all items handed over for disposal are lawfully permitted to be collected and that you have the right to release them.
You must not present hazardous, prohibited, or controlled waste without prior written consent and suitable arrangements. This includes, but is not limited to, chemicals, asbestos, pressurised containers, oils, paints, clinical waste, tyres, batteries, gas cylinders, or any item requiring specialist licensing or treatment. If such items are discovered during the booking, we may refuse to carry them, remove them at additional cost only where lawful and agreed, or end the service immediately if continuing would be unsafe or unlawful.
When we undertake disposal or clearance work, we may separate, categorise, and transfer items in accordance with lawful procedures. Any recyclable, reusable, or waste items may be handled by third parties licensed to receive them, where appropriate. You agree to provide truthful information about the nature of the waste and to indemnify us against losses, penalties, fines, or claims arising from your failure to disclose restricted or illegal items. We are not responsible for waste presented by you in breach of these terms or in breach of applicable regulations.
You must ensure that all items are ready for collection at the agreed time, unless loading assistance has been specifically included in the booking. Delays caused by you, your representatives, or building management may result in waiting charges or rescheduling. If access is delayed, unsafe, or denied, we may leave the site and charge for the wasted appointment. Any instructions given on site must be lawful, reasonable, and consistent with the original booking details.
You are responsible for removing keys, securing premises, protecting floors and surfaces where appropriate, and informing us of any special access requirements. We are entitled to rely on your instructions and the accuracy of the information you supply. If a third party acts on your behalf, their instructions will be treated as yours, provided we reasonably believe they are authorised. We may refuse to move items that appear unsafe, unsuitable, or likely to cause damage to property, vehicles, or persons.
We will use reasonable skill and care in performing the service, but time estimates are approximate only. Traffic, weather, loading conditions, route restrictions, and customer delays may affect arrival and completion times. We do not guarantee exact timings unless expressly agreed in writing. Any date or time stated for the man with van service is an estimate and should not be treated as a strict obligation unless specifically confirmed as such.
All intellectual property, branding, and written materials provided in relation to our services remain our property or the property of our licensors unless agreed otherwise. You may not reproduce, copy, or use our materials for commercial purposes without consent. These terms constitute the entire agreement between the parties concerning the service, replacing any prior oral or written statements to the extent permitted by law.
If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall constitute a waiver of that right. Any waiver must be made in writing and signed by an authorised representative. Headings are for convenience only and do not affect interpretation.
These terms are intended to operate fairly and transparently in line with applicable consumer and business law. Where you are acting as a consumer, your statutory rights are not affected. Where you are acting in the course of business, you confirm that you have authority to agree to these terms and that any purchase is made for legitimate business purposes.
Any dispute should first be raised in writing so that both sides have the opportunity to resolve the matter promptly and reasonably. If informal resolution is not possible, either party may pursue the matter through the courts having jurisdiction under these terms. We encourage accurate booking information, clear communication, and timely payment to help ensure a smooth and efficient Man With Van Upton Park service.
These terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claim, dispute, or matter arising from or in connection with these terms, the booking process, the service, or any related dispute, subject to any mandatory consumer rights that apply. This governing law clause applies whether the service relates to transport, delivery, collection, or removal work.
By confirming a booking, you acknowledge that you have read, understood, and accepted these Terms and Conditions.