Privacy Policy - Man With Van Upton Park

Last updated: June 2026

This Privacy Policy explains how Man With Van Upton Park collects, uses, stores, shares, and protects personal data. It applies to all Man With Van Upton Park customers in the area, including people who request quotes, make bookings, receive moving services, or otherwise interact with our services. We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

For the purposes of data protection law, Man With Van Upton Park acts as the data controller for the personal data we collect and use in connection with our services. This means we decide why and how your personal data is processed. We only collect information that is relevant and necessary to provide moving, transport, and related customer services.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Identity details: name, title, and any other information you provide to identify yourself.
Contact details: telephone number, email address, address, and moving locations.
Service details: information about the type of move, collection and delivery addresses, property access details, inventory, and preferred dates or times.
Payment details: billing information and transaction records. We do not normally store full payment card details where payment processing is handled securely by a third party.
Communication records: enquiries, complaints, booking notes, and correspondence.
Operational information: records relating to scheduling, service performance, and job completion.
Technical data: limited information such as device or browser details if you interact with us electronically, where necessary for security or service delivery.

We do not intentionally collect special category data unless it is strictly necessary and you have provided it, or another lawful basis applies. We ask that you only share personal information that is relevant to your service request.

3. How We Collect Your Data

We may collect personal data directly from you when you:

request a quote or booking;
communicate with us by phone, email, or online forms;
provide instructions before, during, or after a move;
make a payment or request an invoice;
raise a question, complaint, or service issue.

We may also receive data from:

third parties who book on your behalf, such as family members, landlords, letting agents, or business representatives;
payment providers;
service partners or subcontractors involved in delivering the move.

Where personal data is provided by someone acting on your behalf, we expect that person to have the authority to share it.

4. Lawful Basis for Processing

We only process personal data where a lawful basis under UK GDPR applies. Depending on the context, our lawful bases include:

Contract

We process your data when it is necessary to enter into or perform a contract with you. This includes taking bookings, preparing quotations, delivering moving services, handling payments, and managing customer communications related to the service.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include:

managing and improving our services;
preventing fraud or misuse;
keeping internal records;
responding to complaints and disputes;
ensuring operational safety and quality control.

Legal Obligation

We may process and retain data where required by law, including tax, accounting, insurance, or record-keeping obligations.

Consent

In limited cases, we may rely on your consent, for example where it is appropriate to use optional information for a specific purpose. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

5. How We Use Your Personal Data

We use personal data to:

provide quotations and manage bookings;
deliver moving and transport services;
communicate service updates or instructions;
process payments and manage accounts;
keep internal business records;
handle complaints, claims, and disputes;
meet legal and regulatory obligations;
protect our business, staff, and customers;
improve service quality and efficiency.

We will only use your data for the purposes for which it was collected, unless we reasonably believe that we need to use it for a compatible related purpose or another lawful basis applies.

6. Data Sharing and Processors

We may share personal data only when necessary and proportionate. We use processors and service providers that act on our instructions and are contractually required to protect your data. These may include:

IT and cloud service providers: for secure storage, email, scheduling, and record management.
Payment processors: for handling transactions securely.
Accounting and bookkeeping providers: for financial record management and tax compliance.
Communication providers: for sending service messages and responding to enquiries.
Subcontractors or operational partners: where necessary to complete a moving service.

We may also disclose data if required by law, to comply with a legal request, to establish or defend legal claims, or to protect the rights, property, or safety of our business, staff, customers, or others.

We do not sell your personal data. Where processors are engaged, they are required to process your data securely, only for the specified purpose, and in accordance with data protection law.

7. International Transfers

In some cases, a processor may store or access data outside the United Kingdom. Where this happens, we ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or other legally recognised transfer mechanisms. We take reasonable steps to ensure your data remains protected to a standard consistent with UK data protection law.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Retention periods may vary depending on the type of data and the purpose of processing.

Booking and service records: kept for a period appropriate to service administration, customer support, and dispute handling.
Financial and tax records: retained for the period required by law.
Complaint or claim records: retained for as long as needed to resolve the matter and for a reasonable period afterwards.

When personal data is no longer required, it is securely deleted, anonymised, or otherwise disposed of safely.

9. Data Security

We apply appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures are designed to reflect the nature of the data and the risks involved. While no system can be guaranteed completely secure, we take reasonable and proportionate steps to safeguard information.

10. Your Rights

Under data protection law, you have several rights in relation to your personal data. These may include:

Right of access: request a copy of the personal data we hold about you.
Right to rectification: ask us to correct inaccurate or incomplete data.
Right to erasure: request deletion of your data in certain circumstances.
Right to restriction: ask us to limit how we use your data in certain situations.
Right to data portability: request that certain data be provided to you or another controller in a structured format.
Right to object: object to processing based on legitimate interests, including direct marketing where applicable.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

Some rights may be limited where legal obligations apply or where we need to retain data for legitimate reasons. If you wish to exercise a right, we will respond in line with applicable data protection law.

11. Children’s Data

Our services are intended for adults. We do not knowingly collect personal data from children except where it is necessary in connection with a service arrangement and where a responsible adult has provided the information. If we become aware that we have collected data from a child inappropriately, we will take appropriate steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. Any updated version will apply from the date it is published. We encourage customers to review this policy periodically so they remain informed about how their data is used.

13. Summary of Our Commitment

Man With Van Upton Park is committed to processing personal data lawfully, fairly, and securely. We collect only what is needed to provide moving services, rely on clear lawful bases, retain data only as long as necessary, and work with processors who are contractually bound to protect your information. We respect your rights and aim to keep your personal data safe and used responsibly at every stage of the customer relationship.